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Welcome to the Energy Makeovers Support Centre.

Whether you’re booking your first upgrade or have questions about your existing installation, we’re here to help you every step of the way.

FAQ's to consider...

Are there mandatory scheme payments?

Under the Energy Savings Scheme (ESS), a $33 mandatory scheme payment applies to lighting upgrades completed under the HEER Method.

Water heating activities completed under the HEER method will incur a mandatory scheme payment of $220. 

What is the warranty period on a hot water heat pump?

Our hot water heat pump range comes with a 5-year product warranty, and Energy Makeovers offers a 2-year labour warranty.

Can I get a Solar Vic Rebate for my heat pump?

To be eligible for the Solar Victoria Hot Water Rebate, you must: 

  • Be the owner-occupier of an existing property where the system will be installed. 
  • Household taxable income of all owners combined is less than $210,000 per year. 
  • The value of the property is under $3 million. 
  • The property address has not already received a hot water or a solar battery rebate under the Solar Homes Program 
  • the hot water system to be replaced is at least 3 years old from the date of purchase 
  • you received a Solar Homes rebate and/or loan but have moved house. You can apply for another incentive at your new address as an owner-occupier if the property has not received these rebates before. 

The hot water rebate is calculated after any other discounts have been applied (including Small-scale Technology Certificates and Victorian Energy Efficiency Certificates) and is a 50% rebate on the purchase price of the system, up to the value of $1000. 

 https://www.solar.vic.gov.au/hot-water-rebate

What are the benefits of upgrading to an energy efficient Air Conditioner?

  • Energy efficient systems use far less power than conventional heating and cooling units, helping you save more money on your utility bills. 
  • Experience comfort all year long with an advanced air conditioning system that allows you to control the temperature remotely through WIFI. 
  • Lower the maintenance costs associated with the upkeep and servicing of ducted gas heating

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